Learn how people see our team from people who've had us either sell a home, buy a home, or both buy and sell homes for them.
Dear Bob: We are writing this letter to express our appreciation to Juliana Lee, who was our agent for our house purchase in Palo Alto.
Throughout the process, Juliana never pushed us to bid for a house that we could have any concerns about & she never suggested to us to bid with an overpriced offer. We learned a lot about the market & also become good friends with Juliana.
We were relocated from abroad to the U.S. & only have been staying in the area for less than a year. The fierce competition of the housing market really frightened us as first‐time buyers. We were worried about whether we could find our favorite house in a short period of time & if we would be able to get a reasonable price for the home.
Fortunately, we were lucky to work with Juliana on the house hunting & bidding. Her insights into the market in the Palo Alto area helped us a lot. Based on our family size & financial situation, Juliana gave us recommendations on listings that matched our expectations. More importantly, she always gave us accurate suggestions when we made an offer, without ambiguity. We visited several houses & made a couple of offers before we purchased our new home.
We have now received the keys to our new house. We are so satisfied with the location of our home, condition & price. We would like to take the opportunity to thank you and your excellent agent, Juliana Lee, for her great help!
Lucy & Xiaofeng – bought a home in Palo Alto
Dear Bob, We just bought our first house in Palo Alto with a good price/location & within 90 days of knowing Juliana Lee. As an added bonus, the price was 14% lower than what we expected (and a better deal than the house sold a few weeks ago by another agent just a couple blocks away from our new home).
We are first time (and nervous) home buyers with a child on the way. Juliana is very professional, calm & responsive. She guided us through all the steps necessary to find the right home for us. We have been very impressed by her knowledge in the real-estate market, especially in Palo Alto. Although we had some initial doubts on what she had told us, after seeing the market for a few months ourselves, we believed her.
One thing you might not be able to tell from reading her profile here is that she had a wonderful team working with her. Her buyer agents accompanied us to many open houses & let us know their professional opinions on those houses we saw. To make things even easier for us, Juliana introduced us to a lender that gave us a better interest rate than many major US banks. When we won the bid for our new home, Juliana arranged for home insurance agents & home inspection agents to contact us the very next day. She also has been wonderful to help us find contractors that can do minor repairs needed before we move into our new home. We are very happy with her & definitely will recommend her to our friends.
Mike & Vivian Lee - PA - Buyer
Please allow us to take this opportunity to thank the whole team. Your dedication, professionalism and customer understanding are truly outstanding. We fondly remember the first conversation with Juliana back in 2005 and then our early discussions with Sharon about properties in the Ventura neighborhood of Palo Alto and more. We greatly appreciate their flexibility in communication, whether it was through WeChat, providing insight or catching any errors that may have happened along the way.
We have and will continue to recommend you to our friends and colleagues. If your potential customers are interested in hearing about our experience, we'd be glad to share.
Thanks again for your great help!
Min & Yiping – bought a Townhouse in Palo Alto
Juliana and her team are the consummate professionals who found us the right home in Palo Alto within 3 days in 2014. In 2017 Juliana knew my son and I were looking to move for work and before the home was listed, brought us a Buyer. Motivated, knowledgeable about Silicon Valley homes, connected and tireless! Thank you, Juliana.
Neil – Bought and sold a home in Palo Alto
Dear Juliana, I'm writing to express my highest gratitude for making the sale of our Palo Alto home so smooth, despite challenges along the way. Your help was vital in helping us close escrow & sell our condo for $40,000 above the listing price. This was impressive, especially with a listing price that was at market‐value in a non‐multiple offer situation.
Upon moving from Palo Alto 5 years ago, we had consulted with you regarding the timing of our sale. You had astutely advised us to wait. When the right time came, I knew that you were the person to guide us through this transaction. We now have a busy life in Los Angeles, with limited time for this task. However, you & your team are extremely efficient. Your extensive experience & your decisive recommendations were crucial to our success. We appreciated your outstanding communications skills & willingness to explain all the details. In fact, what we appreciated the most was your extensive experience, your ability to think one step ahead & the sense that we had a partner to guide us through our first sales transaction.
Your team approach was fantastic. You have access to experts in all phases of the transaction. This clearly gives your clients a strong edge over the competition while you execute the most crucial aspects of the process. You go above and beyond for your clients. We could not be happier with how you have helped us. Thank you.
Dr. Lee & Pei‐Ling – sold condo in Palo Alto
Juliana and team member Jenny took the time to listen to what I said I wanted and then worked together to figure out what I wanted and what would be in my best interests. And then...they wouldn’t rest until we found the right property for my needs.
If it had not been for their diligence & determination, I would have skipped over the property I ended up purchasing. Because of their passionate insistence, I realized that the home was a fabulous deal in a wonderful neighborhood. It turned out to be the best option for me and Juliana’s negotiating skills made sure I had the winning offer.
If you want a home in this area, definitely go with Juliana Lee!
Phil – bought a home in Palo Alto
We are currently a happy homeowner in Palo Alto and I thank Juliana Lee and her team for making this happen. We chose Juliana Lee after we attended her seminar. It took us more than a year to get our things in order before we could actively start looking for a house.
When we were looking at houses Jenny (One of the agents in her team) was more a friend than an agent. She was honest, very knowledgeable about the bay area market, gave us frank assessment and always made sure our interest was the most important. She was always available and even now after we have closed the house has been helping us with our move in. I do not believe in this hot market we could have won the bid if not for Juliana Lee. She was able to convince the sellers when there was 6 more bidder interested in the house.
The mortgage process was also handled very well. Juliana referred us to Craig Thomason for our mortgage. Craig and team had been outstanding in the effort to close our mortgage. We had many unanticipated issues through the mortgage closing process that anybody else would have given up. They worked with the lender and us diligently and made sure everything got solved. Craig and his associate Peyton was on the phone with me every day, In fact, Craig was also working with me during the weekends and also while he was on vacation. He was relentless in making sure nothing came in the way of closing."
Rajan Annadurai & Kanmani Rajan – Bought a home in Palo Alto
We met Juliana in the first week of January 2014 & by the end of the month, she already completed the deal for our new home. It took only 3 weeks between our first meeting and our offer being accepted for our Palo Alto home. We were marveled by this, especially since we had been looking for a home in Palo Alto for more than 15 MONTHS with our last agent & were very frustrated after having lost out on several bids in this tough market. We are still in shock that it actually happened for us!
Juliana was absolutely exceptional in terms of finding the right house for us – from using her network of buyers and sellers' agents, along with all of her fabulous & very efficient support staff to make our deal happen.
Juliana does it with utmost ease & makes her clients meet their goals of buying their dream house even in this tough market, whether it is Palo Alto or other prime/hot areas. The best part was that she was reachable any time of the day, night or weekends for all kinds of questions, market trends, comparative analysis, and generously provided her 30+ years of knowledge to work in our favor. We are extremely happy and thrilled about the outcome. We could have avoided all of our past frustrations, as well as saved a lot of money, had we met her earlier. We believe it is better late than never.
Juliana's entire team that worked on our project was filled with high energy, was extremely professional & super charged from start to finish with non‐stop follow up. We have never seen this level of positive handholding.
We highly recommend Juliana without any reservation whatsoever to anyone who is looking for a house either to sell or buy. You will be in safe hands.
Ramki & Sunitha – bought a home in Palo Alto after working with other realtors
Juliana worked magic for us. We had just moved to the Bay Area & my family was going through the stressful experience of house hunting in a seller's market.
Juliana's experience & expertise helped us navigate through a complicated market. Once we narrowed down our focus & criteria & found the home that we fell in love with, Juliana's people skills, relationship management & negotiation skills made all the difference. She handled the transaction in a graceful way, knowing exactly when to push the envelope & when she should step in. Juliana understood all the non‐price related aspects to strengthen our offer & we won our new home with a great price & strong investment value within 2 days – which is truly incredible.
We would recommend Juliana with no reservation and we are so happy with the results.
Richard & Yue – bought a home in Palo Alto
We had such a wonderful experience working with Juliana & her team! After being in touch with other realtors and making multiple offers with other agents, we truly saw the difference that Juliana & her team bring to the table.
We were so impressed by her direct approach in conversation, her very specific nature on what to focus on & how she and her team are “full service” from beginning to end. They did more than just “show us houses,” but also provided us with invaluable guidance on logistics & details. She truly made us feel special where other agents treated us like we were wasting their time since we had a very specific budget and criteria that we wanted.
We truly appreciated how honest and upfront she was with us and how committed she was to doing the best job for us on our behalf. We are so grateful with the level of respect and comfort she gave to us during our search and we are thrilled to now be homeowners in Palo Alto. Many agents made us feel like it was an impossible feat, but not Juliana! We would gladly refer her to others looking to buy and sell in this competitive Palo Alto market!
Shashank & Caren – bought a home in Palo Alto